Privacy Policy

At Maxlume X, we are committed to protecting the privacy and personal information of our users and customers. This Privacy Policy outlines how we collect, use, store, and protect personal information. Please read this policy carefully to understand our practices and your rights regarding your personal information.

Personal Information Collected:

We may collect the following types of personal information from our users and customers:

  • Name
  • Email address
  • Phone number
  • Billing information

Collection Methods:

We collect personal information through the following methods:

  • Website forms: When you fill out forms on our website, such as during registration or when making a purchase.
  • User registration: When you create an account with us.
  • Cookies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website.

Purpose of Collection and Use:

We collect and use personal information for the following purposes:

  • Order processing: To process and fulfill your orders and provide you with related services.
  • Customer support: To respond to your inquiries, provide assistance, and address any concerns or issues you may have.
  • Marketing communications: To send you promotional emails, newsletters, and updates about our products, services, and promotions.

Third-Party Sharing:

We may share personal information with the following third parties:

  • Facebook, Google, LinkedIn, Snapchat, TikTok: We may share personal information for targeted advertising and marketing purposes on these platforms.
  • Sensitive Personal Information:
  • We do not collect sensitive personal information, such as financial or health-related data.

Data Storage and Protection:

We store and protect personal information using industry-standard security measures. Our website is hosted on the WooCommerce + WordPress platform, which employs security protocols to safeguard your data.

Cookies and Tracking Technologies:

We use cookies, Google Analytics, and Google Tag Manager to collect information about your browsing activities on our website. This helps us analyze website traffic, improve our services, and provide a better user experience. You have the option to disable cookies in your browser settings.

User Rights:

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Update: You can request updates or corrections to your personal information.
  • Delete: You can request the deletion of your personal information from our records, subject to any legal obligations or legitimate interests we may have.

Minors:

We do not knowingly collect personal information from individuals under a certain age. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete the information promptly.

Additional Privacy Laws:

We comply with the General Data Protection Regulation (GDPR) requirements regarding the collection, use, and storage of personal information.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our privacy officer using the contact information provided below.

Contact Information:

Privacy Officer

Email: info@maxlumex.com

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

Last updated: 11-07-2023

Thank you for choosing Maxlume X. We value your privacy and will continue to protect your personal information with utmost care.

★★★★★ 5/5

We have 10.000+ happy costumers!

What do our clients say about Maxlume X

Emma W.
★★★★★
Read More
"Exceptional service and top-notch support! I had a question about one of their products, and their customer support team, led by Sarah, went above and beyond to provide me with detailed information and assistance. The prompt and friendly service truly made my shopping experience with Maxlume X a delight!"
Jason S.
★★★★★
Read More
"I recently made a purchase from Maxlume X, and I'm extremely satisfied with their online store. The website is user-friendly, making it effortless to browse through their wide range of products. The checkout process was smooth, and I received regular updates about my order's status. Kudos to the team for creating such a seamless online shopping experience!"
Sarah P.
★★★★★
Read More
"I can't say enough good things about Maxlume X's customer support. When I encountered an issue with my order, their support representative, Lisa, promptly addressed my concerns and ensured a swift resolution. Their dedication to customer satisfaction is commendable, and I highly recommend their service to anyone in need of reliable support."
David L.
★★★★★
Read More
"Maxlume X offers an impressive selection of high-quality products. Their attention to detail is evident in the products they offer, and the overall shopping experience exceeded my expectations. From their informative product descriptions to their prompt delivery, they truly prioritize customer satisfaction. I'm thrilled with my purchase and will definitely be a repeat customer!"
Rachel G.
★★★★★
Read More
"The support team at Maxlume X is fantastic! I had a question about installation, and their representative, Mark, patiently guided me through the process, providing clear instructions and helpful tips. Their knowledgeable and friendly support made all the difference. I'm extremely satisfied with both their service and the quality of their products!"
Michael R.
★★★★★
Read More
"Maxlume X's online store is a gem! The layout is clean and intuitive, making it effortless to find what I was looking for. The product pages are informative, providing all the necessary details to make an informed purchase. With their wide range of options and excellent customer service, Maxlume X is my go-to destination for all my lighting needs!"
Emily T.
★★★★★
Read More
"I've had an amazing experience shopping at Maxlume X. Not only do they offer an extensive range of top-notch products, but their attention to customer satisfaction is exceptional. The support team, led by Jennifer, was incredibly helpful in assisting me with my order, ensuring a smooth and enjoyable shopping experience. I highly recommend Maxlume X for their outstanding service and quality products!"
Previous
Next

Frequently Asked Questions

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. At checkout, you can choose the payment method that is most convenient for you.
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping timeframes vary depending on your location and the shipping method selected during checkout. You can find more details about our shipping and delivery times in our Shipping & Delivery Policy.
Yes, we provide order tracking services for your convenience. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its location. If you have any questions about your order status, our customer support team is ready to assist you.
We offer a 30-day return policy for most products, provided they are in their original condition and packaging. If you change your mind about a purchase, please contact our customer support team within 30 days of receipt. We will guide you through the return process and issue a refund, excluding any applicable restocking fees or shipping charges. You can find more details about our return policy in our Return Policy section.
Defy Gravity, Embrace Comfort. Get Your Maxlume X Anti-Gravity Humidifier
Website links
Subscribe to our newsletter