Return Policy - Maxlume X

Thank you for choosing Maxlume X for your product needs. We want you to be completely satisfied with your purchase, and we offer a 30-day return policy to ensure your peace of mind. This Return Policy outlines the terms and conditions governing product returns. Please read this policy carefully to understand the process and requirements for returning a product.

Eligibility:

• To be eligible for a return, please ensure that the following conditions are met:
• The return request is made within 30 days from the date of purchase.
• The product is in its original condition, unused, and in its original packaging.
• The product is accompanied by proof of purchase, such as an order number or receipt.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team either by phone or email to request a return authorization. Provide the necessary information, including the order number, reason for the return, and any relevant details.
• Our customer service team will review your request and provide you with a return authorization number (RMA). This number must be included with your returned package.
• Carefully package the product in its original packaging, including all accessories, manuals, and any promotional items that came with it.
• Ship the product back to us using a reliable and trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.
• Once we receive the returned product and verify its eligibility for return, we will process your refund.

Refunds:

Refunds will be issued in the original form of payment used for the purchase. Please note the following:

The refund will be processed within 30 business days of receiving the returned product.

The refund amount will be the purchase price of the product minus any applicable restocking fees, shipping charges, or discounts used at the time of purchase.

If the return is due to an error on our part or a defective product, we will reimburse you for the return shipping costs.

Non-Returnable Items:

Certain items are non-returnable for hygiene, safety, or regulatory reasons. These may include, but are not limited to:

• Perishable goods, such as food or flowers.
• Personal care items, such as cosmetics or intimate apparel.
• Customized or personalized items.
• Downloadable software or digital content.
• Items marked as “final sale” or “non-returnable” on our website or at the time of purchase.

Damaged or Defective Products:

If you receive a product that is damaged during shipping or has a manufacturing defect, please contact our customer service team immediately. We will guide you through the return process and provide a replacement or issue a refund as appropriate.

Contact Us:

If you have any questions, concerns, or need assistance regarding our return policy, please don’t hesitate to contact our customer service team. We are available to help you during our business hours and will strive to provide a satisfactory resolution to any issues you may encounter.

We reserve the right to update or modify this Return Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

Last updated: 11-7-2019

Thank you for choosing Maxlume X. We appreciate your trust and hope you have a positive experience with our products.