Shipping & Delivery

Thank you for choosing Maxlume X for your product needs. We are pleased to offer free shipping as part of our commitment to providing excellent service to our customers. This Shipping & Delivery Policy outlines the terms and conditions governing our free shipping service. Please read this policy carefully to understand how our shipping process works.

Eligibility:

Free shipping is available to customers who meet the eligibility criteria set by Maxlume X. The eligibility may vary based on factors such as the customer’s location, order value, or promotional offers. The specific eligibility requirements for free shipping will be communicated at the time of purchase or during promotional periods.

Shipping Methods:

We utilize various shipping methods to ensure efficient and secure delivery of your orders. The specific shipping method used for your order will depend on factors such as the size, weight, and nature of the products being shipped. We may utilize courier services, postal services, or other reputable shipping partners to fulfill our delivery commitments.

Shipping Charges:

Maxlume X offers free shipping, which means that no additional shipping charges will apply to eligible orders. However, please note that any applicable taxes or customs duties will be the responsibility of the customer.

Delivery Timeframe:

We strive to process and ship your order as quickly as possible. The estimated delivery timeframe will depend on various factors, including the customer’s location and the availability of the ordered products. We will make every effort to ensure timely delivery, and any changes or delays in delivery will be communicated to you promptly.

Order Tracking:

For your convenience, we provide order tracking services. Once your order has been processed and shipped, you will receive a tracking number via email or SMS, depending on the contact information provided during the checkout process. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its location.

Delivery Address:

Please ensure that the delivery address provided during the checkout process is accurate and complete. We will not be responsible for any delays or non-delivery of orders resulting from incorrect or incomplete address information provided by the customer. If you need to update or change the delivery address after placing an order, please contact our customer service team as soon as possible.

Acceptance of Delivery:

Upon delivery, it is the customer’s responsibility to inspect the package and its contents for any damage or discrepancies. If you notice any issues, please notify the delivery person immediately and document the problem. If you discover any defects or damage after accepting the delivery, please contact our customer service team within 48 hours to report the issue and initiate the necessary steps for resolution.

Non-Delivery:

In rare cases where a shipment cannot be delivered due to circumstances beyond our control, such as natural disasters, extreme weather conditions, or logistical constraints, we will make every effort to notify you promptly and provide alternative solutions. If a non-delivery occurs and the package is returned to us, we will work with you to resolve the issue in a timely manner.

International Shipping:

Free shipping may not be available for international orders. Shipping charges, customs duties, taxes, or other fees imposed by the destination country’s customs authorities may apply. Please check with your local customs office for more information on any applicable fees or restrictions.

Contact Us:

If you have any questions, concerns, or need assistance regarding our shipping and delivery services, please don’t hesitate to contact our customer service team. We are available to help you during our business hours and will strive to provide a satisfactory resolution to any issues you may encounter.

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

Last updated: 11-7-2023

Thank you for choosing Maxlume X. We appreciate your trust and hope you enjoy the convenience of our free shipping service.